Stop losing patients between the referral and the appointment
ReferralDoctor is a dedicated call center that contacts your referred patients and live-transfers them to your team for scheduling — so your coordinators stop playing phone tag and start filling chairs.
The Problem
Your referrals are walking out the door
of specialty referrals never become appointments. Patients fall through the cracks between the PCP's referral and your front desk.
call attempts to reach one patient. Your staff doesn't have time for that — they're juggling intake, triage, and patient care.
lost per surgical referral that walks away. Every lost referral costs $2,000–$25,000+ in downstream revenue.
It's not a staffing problem you can hire your way out of. Outbound patient contact is a volume game that buries even the best coordination teams.
How It Works
We make the calls. You keep the patients.
You qualify the referral
Your referral coordination team reviews incoming referrals as usual — verifying insurance, checking clinical appropriateness, gathering documentation.
You hand off the contact list
Qualified patient contact info is passed securely via our HIPAA-compliant portal. No medical records. No clinical data. Just who to call.
We reach the patient
Our trained agents use multichannel outreach — calls, SMS, email — optimized to make contact in fewer attempts. When we reach the patient, we confirm they're ready to schedule.
We live-transfer to your team
The patient is warm-transferred directly to your referral coordinator for scheduling. Your team handles the appointment — we just get them on the phone.
We don't replace your team
We don't schedule. We don't access charts. We eliminate the one step that wastes the most time:
making contact.
Why Us
Built for how your practice actually works
Zero Workflow Disruption
We plug into your existing process. Your coordinators keep doing what they do. We just remove the phone tag from their plate.
No EMR Integration Required
No IT projects, no HL7 feeds, no months-long integration timelines. We work from a simple contact list — your EHR stays completely untouched.
HIPAA-Compliant from Day One
Our agents are trained, our systems are encrypted, and we sign a BAA before we start. We touch the minimum data needed to make the call.
You Only Pay for Results
Per-referral pricing means you're not paying for idle headcount. We work your referrals, you pay per referral processed. No retainers required to start.
Live Human Agents, Not Bots
Patients respond to real people. Our agents build rapport, confirm intent, and hand off a warm, ready-to-schedule patient to your team.
The Scale of the Problem
The numbers behind referral leakage
Lost annually to referral leakage industry-wide
Specialty referrals per year in the U.S.
Referrals that never convert to appointments
No-show rates for referred patients
Pricing
Pay per referral. No surprises.
Per-Referral
- Full outreach cadence (calls, SMS, email)
- Live transfer to your team
- Outcome reporting per referral
- Volume-based pricing tiers
Ideal for practices processing <300 referrals/mo
Dedicated Agent
- Dedicated agent capacity
- Guaranteed SLAs
- Priority service
- Monthly retainer pricing
Ideal for high-volume practices processing 300+ referrals/mo
30-Day Money-Back Pilot
Start with zero risk. If we don't improve your contact and transfer rates in 30 days, you pay nothing.
FAQ
Common questions
Do your agents schedule appointments for us?
What data do you need from us?
Do we need to integrate with our EMR?
Is this HIPAA-compliant?
What specialties do you work with?
How quickly can we get started?
What if a patient doesn't want to schedule?
Let's Talk
Every day you wait, referrals are walking away
A 10-minute conversation is all it takes to see how many referrals your practice is losing — and how quickly we can start recovering them. No commitment. No sales pitch. Just an honest look at your numbers.
Request your free consultation
We'll get back to you within 24 hours.
Thank you!
We've received your request and will get back to you within 24 hours.